5 Kempton Close, L36 4QJ

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Liverpool Plumbing & Heating Complaints Policy

Complaints Policy – Liverpool Plumbing & Heating – Plumbers, Liverpool

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be time where our customers may not be completely satisfied.

To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 07831700562 or write to us at Liverpool Plumbing & Heating, 5 Kempton Close, L36 4QJ , or email us at apd@liverpoolplumbingandheating.co.uk and we aim to respond within 10 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/

Further Details

For any further details about our Complaints Policy please e-mail us at apd@liverpoolplumbingandheating.co.uk Please note we reserve the right to change this Complaints Policy with any changes being posted onto this page.

Phone Calls

We reserve the right to record phone calls for quality and training purposes.

Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to apd@liverpoolplumbingandheating.co.uk or by post to Liverpool Plumbing & Heating 5 Kempton Close, L36 4QJ

Accreditations

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